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Can I cancel my order?Your orders will be processed automatically. Unfortunately, you cannot currently cancel your orders afterwards. Send us an email with your request, we'll be happy to take a look.
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What are your delivery times?Please note that each of our products has its own delivery time. For goods that are in stock, the average delivery time is 3-5 business days. On each product page you can see the exact times for each item under the item delivery time (applies only to the following countries: Germany, Austria, Slovakia, Slovenia, Spain, Czech Republic, Hungary).
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How do discount codes work?Once your product is in the shopping cart and you proceed to checkout, click on the Enter Coupon Code button at the bottom left and enter your discount code. Only one discount code can be submitted per order. If the discount code is no longer valid, check the expiry date of the offer. If the problem persists, contact us.
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Do you offer gift cards?You can currently buy our voucher cards in our Showroom. From 2022 you can also order digital voucher cards.
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Can I shop on my mobile device?Of course!
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Can I change or edit my order?Your orders will be processed automatically. Unfortunately, you cannot currently change or edit your orders afterwards. Send us an email with your request, we'll be happy to take a look.
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Where can I check my order status?As soon as you have placed the order and the payment has been successfully processed, you will receive an automatic confirmation to the email address provided during check-out. As soon as your order leaves our warehouse, you will automatically receive a tracking number by email, which you can use to track your order until delivery.
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I still haven't received an order confirmation email after 24 hours.Check your spam folder and make sure that info@saluhome.com is set as a safe sender in your email settings. This means that the anti-spam filter in your mail system cannot block our emails. If you still haven't received a confirmation email, contact us.
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